XO Communications, Inc.
2004-10-15 19:55:27 UTC
Apply..............: http://www.careerexchange.com/cejobs/joblong.asp?xocomm?xocomm2128
Experience.........: See Job Description
Prov/State.........: TX
Salary.............: Open
Start Date.........:
Reply by email.....: mailto:***@xo.com?Subject=CareerExchange-xocomm2128
Date Posted (M/D/Y): Oct 15 2004
Position Description/Responsibilities:
Provide on-site, account level, customer support to an assigned portfolio of top revenue generating customers in MSO. Provide proactive, face-to-face care, in conjunction with other Care teams and Major/Sr. Account Executives assigned to same accounts.
Qualifications:
Proven commitment to deliver exceptional customer service
Proven ability to work well with external and internal customers, business experience heavily skewed in Care operations
Minimum 3-5 years outside customer care/relations portfolio management, preferable vertical markets, multi-market and national customers
Proven project management experience
Good negotiation and account navigation skills
Ability to prioritize multiple assignments and meet all deadlines
Ability to meet both quantity and quality objectives
Strong organizational, administrative, and time management skills
Strong analytical/quantitative skills
Strong written and verbal communication skills, including presentations
Strong attention to detail and systems
Experience in Telecommunications, Data
Computer skills in a Windows environment
CareerExchange is an extensive job search database with online conferencing and a people-match
program to email you new jobs on a daily basis.
http://www.careerexchange.com/
Experience.........: See Job Description
Prov/State.........: TX
Salary.............: Open
Start Date.........:
Reply by email.....: mailto:***@xo.com?Subject=CareerExchange-xocomm2128
Date Posted (M/D/Y): Oct 15 2004
Position Description/Responsibilities:
Provide on-site, account level, customer support to an assigned portfolio of top revenue generating customers in MSO. Provide proactive, face-to-face care, in conjunction with other Care teams and Major/Sr. Account Executives assigned to same accounts.
Qualifications:
Proven commitment to deliver exceptional customer service
Proven ability to work well with external and internal customers, business experience heavily skewed in Care operations
Minimum 3-5 years outside customer care/relations portfolio management, preferable vertical markets, multi-market and national customers
Proven project management experience
Good negotiation and account navigation skills
Ability to prioritize multiple assignments and meet all deadlines
Ability to meet both quantity and quality objectives
Strong organizational, administrative, and time management skills
Strong analytical/quantitative skills
Strong written and verbal communication skills, including presentations
Strong attention to detail and systems
Experience in Telecommunications, Data
Computer skills in a Windows environment
CareerExchange is an extensive job search database with online conferencing and a people-match
program to email you new jobs on a daily basis.
http://www.careerexchange.com/